# Reset passwords for clients **URL:** \ **Category:** HubSpot Ideas\ **Tags:** help-desk\ **Created:** [September 2, 2022, 1:16pm UTC](https://community.hubspot.com/t/reset-passwords-for-clients/64361 "2022-09-02T13:16:32Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![RGoodrich](https://avatars.discourse-cdn.com/v4/letter/r/b5a626/32.png) [@RGoodrich](https://community.hubspot.com/u/RGoodrich)\ **Post date:** [September 2, 2022, 1:16pm UTC](https://community.hubspot.com/t/reset-passwords-for-clients/64361/1 "2022-09-02T13:16:32Z")
It would be super helpful to be able to reset passwords for clients for their customer portal. Oftentimes, their password reset emails get lost in translation and it’s a much easier customer experience for us to reset them for the client. Thanks! ---
**Author:** ![rbohm\_1](https://avatars.discourse-cdn.com/v4/letter/r/ec9cab/32.png) [@rbohm\_1](https://community.hubspot.com/u/rbohm_1)\ **Post date:** [May 12, 2023, 2:01pm UTC](https://community.hubspot.com/t/reset-passwords-for-clients/64361/2 "2023-05-12T14:01:38Z")
I fully agree that this is a good idea. Not necesarily that you can reset the password for the customer, but that you can enforce that they reset their password for compliance reasons. Passwords will need to be rotated after a while is best practices. ---
**Author:** ![marija](https://avatars.discourse-cdn.com/v4/letter/m/fbc32d/32.png) [@marija](https://community.hubspot.com/u/marija)\ **Post date:** [April 17, 2024, 6:44pm UTC](https://community.hubspot.com/t/reset-passwords-for-clients/64361/3 "2024-04-17T18:44:38Z")
Yes please!! ---
**Author:** ![AMorine](https://avatars.discourse-cdn.com/v4/letter/a/a88e4f/32.png) [@AMorine](https://community.hubspot.com/u/AMorine)\ **Post date:** [May 24, 2024, 3:48pm UTC](https://community.hubspot.com/t/reset-passwords-for-clients/64361/4 "2024-05-24T15:48:01Z")
This would be highly useful. Many of our customers are part of large companies and they often aren’t able to receive the reset emails. It’s affecting customer relationships when they are unable to monitor their tickets or get into permission-based articles. ---
**Author:** ![ABazziCBYK](https://avatars.discourse-cdn.com/v4/letter/a/b487fb/32.png) [@ABazziCBYK](https://community.hubspot.com/u/ABazziCBYK)\ **Post date:** [June 24, 2024, 2:22pm UTC](https://community.hubspot.com/t/reset-passwords-for-clients/64361/5 "2024-06-24T14:22:43Z")
It would be very important for HubSpot Super’s Admins to be able to carry out this update in some way, as sometimes the clients’ email server ends up blocking the password reset email sent by HubSpot, in these cases we need to have a way to help our customers access the portal. ---
**Author:** ![Roger](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/roger/32/68589_2.png) [@Roger](https://community.hubspot.com/u/Roger)\ **Post date:** [December 4, 2024, 7:02am UTC](https://community.hubspot.com/t/reset-passwords-for-clients/64361/6 "2024-12-04T07:02:23Z")
This is an absolute must. Please! ---
**Author:** ![KennyF](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kennyf/32/205582_2.png) [@KennyF](https://community.hubspot.com/u/KennyF)\ **Post date:** [March 20, 2025, 5:26pm UTC](https://community.hubspot.com/t/reset-passwords-for-clients/64361/7 "2025-03-20T17:26:26Z")
YES PLEASE… ---
**Author:** ![MBHolth](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mbholth/32/2377_2.png) [@MBHolth](https://community.hubspot.com/u/MBHolth)\ **Post date:** [April 22, 2025, 6:38am UTC](https://community.hubspot.com/t/reset-passwords-for-clients/64361/8 "2025-04-22T06:38:02Z")
I have no idea why this is not a thing yet. I have one again today, where he’s not getting his reset email when he clicks “reset password”, and I don’t know how even to help him, since I can’t reset it for him. 😞 ---
**Author:** ![AMorine](https://avatars.discourse-cdn.com/v4/letter/a/a88e4f/32.png) [@AMorine](https://community.hubspot.com/u/AMorine)\ **Post date:** [April 22, 2025, 4:17pm UTC](https://community.hubspot.com/t/reset-passwords-for-clients/64361/9 "2025-04-22T16:17:45Z")
I experience it every few weeks. We have parts of our Knowledgebase that is password protected so this causes a lot of issues for certain members.