Require NPS feedback question

HubSpot Ideas
1

We should be able to make the follow-up feedback question after the NPS rating in the survey required.

2

This would be helpful for our team too.

3

Hi HubSpot Community,
My name is Joe, I’m the Ideas Forum Manager. I just wanted to thank you for your thoughtful comments on this post - they really help us build a better product.

This is a great Idea! I’m happy to say our teams are currently actively working on adding this feature.

I am changing the status of this idea to In Planning as our teams are working on a plan to build and release this feature. We’ll update this post as we make progress.
Best,
Joe

4

Hello Hubspot team,

I launch my first CSAT survey with you but I didn’t find the follow up question mandatory and most of the clients are not responding that.

I would support this initiative of making the follow up question mandatory too.

Keep up update of new features regarding this topic

Best

5

Hi team! I’d like to know if there are updates on this matter! I see it has been planned for a while but the tool is still unable to make the comment field to be mandatory.
Thanks!

6

Hey @JoeMayall - any update on this? It’s come up again with a client of ours.

7

We really need to be able to require customers to leave a comment with more info on our NPS survey.

8

Please, this should be basic tablestakes. We want to take action based on feedback, instead are forced to dig through every part of a ticket trying to find what they might have had an issue with.

9

Yes, this is something that we would also really like to have. We’ve historically always required the follow-up question for our NPS until we moved to HubSpot, and now we get almost no comments.

10

Hello! My name is Hallie, and I’m a Program Manager on the CXM Team. The product team confirmed that this isn’t currently on the roadmap, so I am marking this as ‘Idea Submitted’ for the time being. If anything changes with this, I’ll update this post with relevant information on the feature. Please continue to leave feedback here if this is still a feature that would be valuable to you. Thank you :slightly_smiling_face: