Images often are not clearly visible in the HelpDesk (part of SupportHub) conversation view of tickets.
Support analysts have the workaround to right-click>open image in new tab to see the image, but can make this difficult to read when clients raise a big email with many images. It also introduces a layer of friction that competitor products, such as ZenDesk don’t have, and therefore makes us less likely to recommend HubSpot for Service.
Thanks
jack