Hi Team,
We are trying to connect the domain ratulpuri.org.in to our current HubSpot account, but we are unable to proceed as it shows that the domain is already added to another HubSpot customer account.
Unfortunately, we do not have access to the previous HubSpot account where this domain is connected. We have already removed/updated the DNS settings from our hosting/server side, but the issue still persists.
We request your assistance in releasing/disconnecting this domain from the existing HubSpot account so that we can connect it to our current account.
Please let us know the steps required for domain ownership verification (such as adding a TXT record), and we will complete them promptly.
Looking forward to your support.
Hi @ratulpuri and welcome, we are so glad to have you here!
Thanks for reaching out to the HubSpot Community!
If your account has been deactivated, I recommend taking a look at this helpful article “Recover your inactive HubSpot account”.
If that’s not the case, could you please send me the following details via DM?
- Your email address
- Confirmation that your domain is: ratulpuri.org.in
- The Hub IDs currently linked to this domain
- Proof of domain ownership (such as an email from your domain or a DNS screenshot)
Once I have this info, I’ll be happy to look into this for you!
Thank you,
Bérangère
Hi Bérangère,
Thank you for your response and for the warm welcome.
I have attached the DNS records screenshot for your reference. The domain I am trying to connect is ratulpuri.org.in.
Please let me know if you need any additional details from my side. I would really appreciate your help in resolving this issue.
Looking forward to your guidance.
Thanks again!
Hi Bérangère,
Thank you for your response.
Unfortunately, we do not have access to the previous HubSpot account and therefore are unable to retrieve the Hub IDs associated with the domain.
As this domain connection is currently blocking our work, we kindly request your assistance in detaching the domain from the existing account so that we can proceed with connecting it to our new HubSpot account.
Please let us know if any additional verification or details are required from our end to process this request.
Appreciate your support on this.
Best regards,
