Hi! I passed the Inbound Sales certification exam in English, but my certificate was generated in Spanish because of my portal settings. My account language is now set to English. Can someone help me issue the language of my certificate?
Hi @Orgonon Certificates are generated based on your portal language setting at the time you passed the exam, so switching it afterward won’t auto update existing certificates. To get it reissued in English, you’ll need to contact HubSpot Academy Support directly via the in-app Help widget → Contact Support with:
- Your account email
- Exam name (Inbound Sales) and pass date
- A note that your portal language is now set to English
They can manually regenerate the certificate in the correct language on their end.
Hey @Orgonon,
Thanks for posting in the Community!
While @TeeTech is correct, I’m happy to see if I can get this corrected on your behalf. I’ve submitted a regeneration of your certificate. Can you please confirm whether or not you see this update reflected on your end within 24 hours?
Shane, Senior Community Moderator