Request to regenerate certificate with updated name

Academy HubSpot Academy Support
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1

Hi Support Team,

​I recently passed the Digital Marketing Certification. Previously, my profile name was missing my last name, which reflects on my certificate as ‘Shanto n/a’.

​I have already updated my First and Last Name in my HubSpot profile settings, but the certificate still shows the old name. Could you please help regenerate or refresh my certification with my updated profile name?

​Thank you!

3

Hey @Md.Shanto,

Thanks for reaching out!

We have a thread that covers exactly this – take a look here: Certificate name correction request - #4 by Berangere

Your HubSpot Academy certificate will reflect the name on your HubSpot User profile, so if you’ve recently made a name update, here are a few steps to get it showing correctly:

  1. Log out of HubSpot and log back in
  2. If the name still isn’t updated, clear your browser cache and try again

Give those a shot and let us know if that does the trick!

Sam, Community Manager

4
  • I’ve checked my Academy profile and my name is set correctly as Hasibul Hassan Shanto. However, my certificate and main login still show ‘Shanto n/a’. Could you please manually trigger a certificate regeneration for me?"
5
  • I’ve checked my Academy profile and my name is set correctly as Hasibul Hassan Shanto. However, my certificate and main login still show ‘Shanto n/a’. Could you please manually trigger a certificate regeneration for me?
6

Hey @Md.Shanto,

Thanks for the response!

Are you able to also confirm if your HubSpot User Profile reflects the correct name? If not, you can follow the 2nd step seen in the the response that I’ve linked above.

I’ve attempted to manually regenerate the certification, but you’ll need to ensure your the name in your User Profile in your HubSpot Account aligns with what you’re hoping to see on your certificate. If it already is, then please feel free to clear your cache and try again!

Hope this helps!

Sam, Community Manager