# Reports Data not visible on some users **URL:** \ **Category:** Dashboards & Reporting\ **Tags:** free\ **Created:** [January 5, 2023, 2:57pm UTC](https://community.hubspot.com/t/reports-data-not-visible-on-some-users/72286 "2023-01-05T14:57:03Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![BSTC](https://avatars.discourse-cdn.com/v4/letter/b/a88e57/32.png) [@BSTC](https://community.hubspot.com/u/BSTC)\ **Post date:** [January 5, 2023, 2:57pm UTC](https://community.hubspot.com/t/reports-data-not-visible-on-some-users/72286/1 "2023-01-05T14:57:03Z")
Some users in our organization cannot view the data on some reports on the Dashboard. May I know what seems to be the problem and the possible solution? I as the Super Admin can view everything just fine. ![viber_image_2023-01-05_21-01-57-534.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/8/280c2b722876fb116b3791cc8a469822d206e96c.jpeg) User ![Screenshot 2023-01-05 at 10.56.16 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/4/a/4a2f31bca29e2eba83a53f54011d8b1feba6b501.png) Super Admin ---
**Author:** ![TitiCuisset](https://avatars.discourse-cdn.com/v4/letter/t/8baadc/32.png) [@TitiCuisset](https://community.hubspot.com/u/TitiCuisset)\ **Post date:** [January 6, 2023, 9:53am UTC](https://community.hubspot.com/t/reports-data-not-visible-on-some-users/72286/2 "2023-01-06T09:53:08Z")
Hi @BSTC Thank you for reaching out! I’m wondering if maybe they changed the filters for the timeframe? In “Filter Dashboard”? If not, this could be a permission issue, look at this [documentation](https://knowledge.hubspot.com/settings/hubspot-user-permissions-guide#reports), it should help giving the users permissions to dashboards and reports. Hope that helps. Have a lovely day, Tiphaine. ---
**Author:** ![BSTC](https://avatars.discourse-cdn.com/v4/letter/b/a88e57/32.png) [@BSTC](https://community.hubspot.com/u/BSTC)\ **Post date:** [January 9, 2023, 3:55am UTC](https://community.hubspot.com/t/reports-data-not-visible-on-some-users/72286/3 "2023-01-09T03:55:24Z")
Hi [@TitiCuisset](https://community.hubspot.com/t5/user/viewprofilepage/user-id/89150) Thanks for the input. Unfortunately, I have already checked the settings multiple times and I don’t see any problem with it. I’m just wondering as to why only few users are affected and others access the dashboard just fine. ---
**Author:** ![TitiCuisset](https://avatars.discourse-cdn.com/v4/letter/t/8baadc/32.png) [@TitiCuisset](https://community.hubspot.com/u/TitiCuisset)\ **Post date:** [January 9, 2023, 10:31am UTC](https://community.hubspot.com/t/reports-data-not-visible-on-some-users/72286/4 "2023-01-09T10:31:29Z")
Hi @BSTC Thank you for your reply. You mean the settings for the filters or the permissions? Or both? If this is both, can you send me in this thread a screenshot of the dashboards/reports permissions of an exemple user who cannot see the dashboards, and via DM the email address of this user? Thank you Best Tiphaine ---
**Author:** ![MarcusHarte](https://avatars.discourse-cdn.com/v4/letter/m/e36b37/32.png) [@MarcusHarte](https://community.hubspot.com/u/MarcusHarte)\ **Post date:** [August 7, 2023, 6:09am UTC](https://community.hubspot.com/t/reports-data-not-visible-on-some-users/72286/5 "2023-08-07T06:09:05Z")
The filters look like its working as intended. It just looks like the data on the free user is missing. The data that is missing on the free user is: revenue goal, pipeline size and sold amount. i dont know if it has someting to do with permisions, but from what i can read online it shouldent be an issue. The grafs are shown it donst look like the blank report as shown above. ---
**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\ **Post date:** [August 8, 2023, 10:56am UTC](https://community.hubspot.com/t/reports-data-not-visible-on-some-users/72286/6 "2023-08-08T10:56:48Z")
Hi @MarcusHarte, I hope that you are well! So it seems that one user of the account cannot see some data on a report, is that correct please? I’d like to share these articles that might help you: - [Report on revenue](https://knowledge.hubspot.com/reports/how-do-i-report-on-revenue-in-hubspot) - [Create sales goals](https://knowledge.hubspot.com/reports/create-goals) - [HubSpot user permissions guide: Reports](https://knowledge.hubspot.com/settings/hubspot-user-permissions-guide#reports) I also wanted to invite a couple of subject matter experts to this conversation @johnelmer, @GRajput and @OPerek-Clark do you know what could be causing this behavior, to help @MarcusHarte, please? **Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 🙂** If you are still running into this issue, I would recommend connecting with [HubSpot Technical Support](http://help.hubspot.com/), as Support is included in your subscription, and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this. Thanks and have a nice day! Best, Bérangère ---
**Author:** ![MarcusHarte](https://avatars.discourse-cdn.com/v4/letter/m/e36b37/32.png) [@MarcusHarte](https://community.hubspot.com/u/MarcusHarte)\ **Post date:** [August 4, 2023, 8:31am UTC](https://community.hubspot.com/t/reports-data-not-visible-on-some-users/72286/7 "2023-08-04T08:31:48Z")
Was the cause of the problem found? ---
**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\ **Post date:** [August 4, 2023, 1:56pm UTC](https://community.hubspot.com/t/reports-data-not-visible-on-some-users/72286/8 "2023-08-04T13:56:34Z")
Hi @MarcusHarte, Thank you for reaching out to the Community! What is exactly happening for you regarding reports, please? The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist. I’d like to share this article “[Frequency of HubSpot analytics updates](https://knowledge.hubspot.com/reports/how-often-do-analytics-in-hubspot-update)” that might be of interest to you. I also wanted to invite a couple of subject matter experts to this conversation @Dan1, @NicoleSengers and @ChristinaKay do you have any suggestions to help @MarcusHarte, please? **Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 🙂** Thank you and have a great day! Best, Bérangère ---
**Author:** ![GRajput](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/grajput/32/102020_2.png) [@GRajput](https://community.hubspot.com/u/GRajput)\ **Post date:** [August 16, 2023, 8:03am UTC](https://community.hubspot.com/t/reports-data-not-visible-on-some-users/72286/9 "2023-08-16T08:03:03Z")
Hi @BSTC This might be due to the permission access to report and dashboard. you can refer to the screenshot attached below. ![GRajput_0-1692172914030.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/5/2548da85f4d5a6ca8ec1e8e4761180b966440a7f.png) Hope this will helps you out. Please mark it as **Solution Accepted & Upvote** to help other Community member. Thanks!