Can we look into more robust reporting options for Conversations? Our team uses Conversations to communicate with our clients, and we are currently having issues properly reporting on those details. Simple things we are looking for are a “Last Communication Posted” type property that, when reporting and exporting ticket details, would allow us to see what the last thing in that Conversation was said.
In addition, any other reporting options that would allow us to show time stamps and details on Conversations would be helpful, compared to what is offered today.