I’m reporting a technical issue with my Digital Marketing Certification exam. On September 15, 2026, about 10 minutes ago, I was taking the exam for around 5–6 minutes and had completed 19 questions when the screen suddenly vanished and returned me to the exam start page.
Because of this issue, I couldn’t continue the exam. I invested time completing the course and would like help reviewing the interrupted attempt so I can take the exam again and earn my certificate.
Thank you so much for posting your feedback in the Community! We’re very sorry to hear about the interruption in your learning experience.
Unfortunately, without a collected HAR file of the incident, or even a screen recording, we can’t be certain of what caused the issue. We don’t seem to have a record of this issue submitted by other users, so as of now, we wouldn’t expect it to be a system-wide issue.
With that said, we would recommend logging out and back in, potentially in a new browser or incognito window, before attempting the exam again. If you’d like, you’re more than welcome to screen record your second attempt in the event that the issue occurs again. We use Loom to screen record; it’s free. I can always take a look at the Loom should you see the same issue.