# Report stating no data problem. **URL:** \ **Category:** Reporting & Analytics\ **Tags:** analytics-tools, professional, conversations-inbox, enterprise\ **Created:** [April 11, 2023, 5:45am UTC](https://community.hubspot.com/t/report-stating-no-data-problem/79029 "2023-04-11T05:45:18Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Rahibazam](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rahibazam/32/17200_2.png) [@Rahibazam](https://community.hubspot.com/u/Rahibazam)\ **Post date:** [April 11, 2023, 5:45am UTC](https://community.hubspot.com/t/report-stating-no-data-problem/79029/1 "2023-04-11T05:45:18Z")
Hello everyone, Could you please assist me with this problem? The report below contains no data, but other sales reports contain data; I’m not sure why this report contains no data. I’ve changed the time frame to **All the Time** but still, it states the above-said issue. Is there any way to resolve this? ![Screenshot 2023-04-11 113612.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/b/b/bb58d6ecfe9ed17fbab932dfed8c77080a417745.png) ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [April 11, 2023, 5:48am UTC](https://community.hubspot.com/t/report-stating-no-data-problem/79029/2 "2023-04-11T05:48:15Z")
Hi @Rahibazam, Which other filters are active in the bottom right? Best regards ---
**Author:** ![Rahibazam](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rahibazam/32/17200_2.png) [@Rahibazam](https://community.hubspot.com/u/Rahibazam)\ **Post date:** [April 11, 2023, 6:27am UTC](https://community.hubspot.com/t/report-stating-no-data-problem/79029/3 "2023-04-11T06:27:39Z")
Hi @karstenkoehler , That’s the only filter, there’s no other filter except that. ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [April 11, 2023, 6:34am UTC](https://community.hubspot.com/t/report-stating-no-data-problem/79029/4 "2023-04-11T06:34:59Z")
Hi @Rahibazam, This report seems to be a conversations inbox report (see “Conversation filters” in the bottom right corner), not an activity report. Can you confirm that you’d like to report on conversations? [A guide to the conversations inbox](https://knowledge.hubspot.com/conversations/use-the-conversations-inbox) Best regards ---
**Author:** ![Rahibazam](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rahibazam/32/17200_2.png) [@Rahibazam](https://community.hubspot.com/u/Rahibazam)\ **Post date:** [April 11, 2023, 6:48am UTC](https://community.hubspot.com/t/report-stating-no-data-problem/79029/5 "2023-04-11T06:48:12Z")
I would like to pull reports for response times to emails that are sent to us from prospective clients. The idea is to measure sales people’s response times to prospects. And also response times to clients. Can you please suggest how I can do that? ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [April 11, 2023, 6:50am UTC](https://community.hubspot.com/t/report-stating-no-data-problem/79029/6 "2023-04-11T06:50:15Z")
Hi @Rahibazam, HubSpot only tracks incoming messages when you’ve connected the respective email account as a conversations inbox: [A guide to the conversations inbox](https://knowledge.hubspot.com/conversations/use-the-conversations-inbox) Otherwise, HubSpot will only track emails sent or replies to emails sent: [Understand reply-only email logging rules](https://knowledge.hubspot.com/email/log-email-replies-in-the-crm) If you want to see response times, you would have to connect your inbox as a conversations inbox. Best regards! ---
**Author:** ![Rahibazam](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rahibazam/32/17200_2.png) [@Rahibazam](https://community.hubspot.com/u/Rahibazam)\ **Post date:** [April 11, 2023, 7:01am UTC](https://community.hubspot.com/t/report-stating-no-data-problem/79029/7 "2023-04-11T07:01:53Z")
@karstenkoehler , thanks for helping out, I really appreciate this. ---
**Author:** ![EbarakHossain](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ebarakhossain/32/18191_2.png) [@EbarakHossain](https://community.hubspot.com/u/EbarakHossain)\ **Post date:** [April 11, 2023, 6:55am UTC](https://community.hubspot.com/t/report-stating-no-data-problem/79029/8 "2023-04-11T06:55:00Z")
@karstenkoehler, Hey Boss, is it the right report that Rahib is trying to achieve? Or, he should use the “Leads Response Time by Rep” Report? Thanks a lot for your kind suggestions. ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [April 11, 2023, 6:57am UTC](https://community.hubspot.com/t/report-stating-no-data-problem/79029/9 "2023-04-11T06:57:33Z")
Hi @EbarakHossain, I’m not sure which report exactly you’re referring to? In any case, it’s not possible to measure the response time for incoming messages if those messages do not go into a conversations inbox. Outside of conversations inboxes, HubSpot is not tracking incoming emails. Best regards ---
**Author:** ![EbarakHossain](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ebarakhossain/32/18191_2.png) [@EbarakHossain](https://community.hubspot.com/u/EbarakHossain)\ **Post date:** [April 11, 2023, 7:06am UTC](https://community.hubspot.com/t/report-stating-no-data-problem/79029/10 "2023-04-11T07:06:00Z")
@karstenkoehler, I was referring to his report “Email Average First Response Time by Rep” - to make this report work, Rahib needs to connect the Sales Persons’ emails with Conversations Inbox. I was wondering if we can find the rep’s response time with the “Leads Response Time by Rep” report. Is it giving us Rep’s response time or the leads’ response time? Confusing! Any thoughts on this, @karstenkoehler? ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [April 11, 2023, 7:08am UTC](https://community.hubspot.com/t/report-stating-no-data-problem/79029/11 "2023-04-11T07:08:40Z")
Hi @EbarakHossain, are you sure “Leads Response Time by Rep” is a default report from the report library? ---
**Author:** ![EbarakHossain](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ebarakhossain/32/18191_2.png) [@EbarakHossain](https://community.hubspot.com/u/EbarakHossain)\ **Post date:** [April 11, 2023, 8:04am UTC](https://community.hubspot.com/t/report-stating-no-data-problem/79029/12 "2023-04-11T08:04:54Z")
@karstenkoehler, Yes, I think so. It is available under Analytics Tools \> Sales Analytics \> Coach Reps & Teams \> Lead Response Time by Rep. ![EbarakHossain_0-1681200213714.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/d/fda82d4e2b32bae40ed81905be745c49fc29448e.png) ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [April 11, 2023, 8:08am UTC](https://community.hubspot.com/t/report-stating-no-data-problem/79029/13 "2023-04-11T08:08:47Z")
Hi @EbarakHossain, This report shows the time between assignment and sales activity, not the time of the incoming email and activity: “View the time required for a sales rep to respond to a newly assigned contact. Use this info to see which reps are the best at reaching out quickly.” Best regards! ---
**Author:** ![EbarakHossain](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ebarakhossain/32/18191_2.png) [@EbarakHossain](https://community.hubspot.com/u/EbarakHossain)\ **Post date:** [April 11, 2023, 8:41am UTC](https://community.hubspot.com/t/report-stating-no-data-problem/79029/14 "2023-04-11T08:41:53Z")
@karstenkoehler Thanks, boss. It clears up my understanding. Cheers!