We moved from Intercom to Hubspot thinking this report/feature was available and it’s been more than a year since this first post that it hasn’t even be added to your roadmap.
It’s crucial to understand the timing (meaning chats by hour and by days of the week) we received more chats in order to organize and plan all our support and sales teams.
I’m adding a screenshot of how Intercom, back when we had it, showed that information in an easy way. You could also filter by the assignee.
