Report on # of SMS logged

[sethedwards49]

As of now when you click send message it opens your message app on the phone and can quickly send the message. I love this. But, when you go back to the app it now has a pop up to log the SMS. the issue is that you can not pull a report on the “logged SMS” . I need to know how many text, calls, and emails my sales reps are doing daily so as of now we log text as a call and have the outcome as “text” to be able to pull reports. but then it messes up our percentage numbers for VM, Connected, Wrong Number, etc.

Would love to see text and calls as two seperate metrics to bring together in one report. Thanks!

[ChrisoKlepke]

Hey @sethedwards49 ,

thank you for reaching out to the community.

SMS are its own activity type. So, I’m quite surprised that you’re unable to create a report on that. Here is an example that I quickly build. It’s a Single Object Report based on Activities. You can create filters around date, owner and more. It’s just an example with weird data, but you should get the idea.

Or is there something that I’m missing from your original question. You are welcome to give a bit more context if this doesn’t help.

Cheers,

Chriso