Has anyone found a way to get a report to show ticket count of tickes containing a knowledge bank article (we are using Hubspot knowledge base and linking from the article function in helpdesk).
Thanks!
Hi @LCunningham1, I hope that you are well!
Great question, thank you for asking the Community!
I understand that you’d like to see how many tickets include a hyperlink to the knowledge base articles. Please let me know if that’s not the case.
Did you add a tracking link on the links included in the tickets?
I’d love to put you in touch with some of our Top Experts: Hi @ArtyCele, @beeginman and @BukunmiOdetayo do you have workarounds or tips to help @LCunningham1, please?
Thank you so much and have a fabulous day and weekend!
Best,
Bérangère