I’m using the free tier. I sent out a small marketing email for my first attempt at using this cool system. However, all the recipients received errors when they clicked “reply”. I understand that HubSpot needs to use one of its own domains when sending out these emails. Here is the error message received when trying to reply to my marketing email:
Hi @JCat95 I checked my free account and even though it has the box checked to “use this as my reply-to address” - this feature requires an upgrade, clicking the checkbox takes you here.
Thanks for your reply. I can’t give you email headers because I was not a recipient. Some of the recipients were kind enough to tell me about the error.
I just did a test email campaign where I was the only recipient, making sure the settings were set to just as they were in the previous campaign, and it worked fine. In other words, I don’t know why hubspot entered their “pass through” email address in the first campaign and then entered the correct personal email address in the second campaign (in the reply-to field).
However, I think HubSpot does have an issue with its hubspotfree.eu1.hs-send.com domain name, as mentioned in my first post.
All this to say, I think the reply-to address will work now but I don’t know why it didn’t work originally. Thanks for your reply, though.
Thank you for the additional details @JCat95, I can confirm there have been some strange issues arising related to recent changes with sending emails from free accounts and there is quite a bit of inconsistency.
It will be good to continue to monitor your email sends and email health to make sure everything continues to work as expected.
@CBullock There’s another thread where we thought the issue was resolved temporarily, but from everything we can tell this is the expected behavior for free acounts. With a Starter bundle, you can get access to all 6 hubs for $20/mo (or $15 if you pay annually) - previously Starter was $50/mo and a bit more out of reach if you were just getting started, but honestly there’s no better time to leverage a paid plan.
This thread should be marked as open - it is not resolved, I just attempted to reply to a HubSpot free email and it produced a DNS failure. @Jnix284 do you happen to know if HS engineering team have a plan to find a permanent solution to this?
