I see the need to create an automatic reply option for tickets received by email in the Help Desk, specifically for non-marketing contacts. This is important because when a contact sends an email to the Help Desk’s respective intake channel, they are unsure whether their ticket has been received or not.
Hi,
After speaking to Hubspot regarding a similar case I found out that it’s already possible.
This is highlighted here in the yellow box: “the default Ticket received and Ticket closed emails are transactional emails created by HubSpot.” Set up pipeline automations for objects
These are the two emails available to send to non-marketing contacts. You can access them via the Pipeline automation settings, for example here: Loading ...
- Click on + Create workflow
- Click on Send email
- Under the Automated dropdown, search for “ticket received” or “ticket closed”
- Click edit to change the contents of the email