Replies not getting documented in both tickets

Service Hub Tickets & Conversations
3

Hey @BMartinez10,

Welcome to the community! :partying_face:

Its possible this could be related to email threading rather than the pipelines. That said, here are a few threads that might be able to point you in the right direction!

  1. Emails Assigned To Pipelines in Help Desk
  2. Reply to closed ticket making brand new ticket
  3. Conversation reopens on tickets when someone replies

I’d also like to tag in some of folks from the ocmmunity to see if they have any tips and tricks on this – Hey @Lnorden2, @EugeneAtKiwi, @val_kouba do you have any suggestions for @BMartinez10 on this?

Thanks in advance!

Sam, Community Manager