# Reopen closed Live-Chats

**URL:** <https://community.hubspot.com/t/reopen-closed-live-chats/35120>\
**Category:** HubSpot Ideas\
**Tags:** chatflows\
**Created:** [April 8, 2021, 9:47am UTC](https://community.hubspot.com/t/reopen-closed-live-chats/35120 "2021-04-08T09:47:39Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![1stClaas](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/1stclaas/32/75596_2.png) [@1stClaas](https://community.hubspot.com/u/1stClaas)\
**Post date:** [April 8, 2021, 9:47am UTC](https://community.hubspot.com/t/reopen-closed-live-chats/35120/1 "2021-04-08T09:47:39Z")

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There should be an option for customers to reopen closed live-chats.

We are using chatflows with concierge bot, and using the bot can take some time.

It would save loads of time on both ends if customers would be able to move to old chats that have been closed and to reopen them again. This flow should involve a reassignment of the chat, if the last agent is now unavailable.

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**Author:** ![LCunningham1](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lcunningham1/32/11171_2.png) [@LCunningham1](https://community.hubspot.com/u/LCunningham1)\
**Post date:** [May 2, 2025, 10:00am UTC](https://community.hubspot.com/t/reopen-closed-live-chats/35120/2 "2025-05-02T10:00:07Z")

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We really need this, it’s causing unneccasery process steps and negative feedback from clients