We currently have our ‘contact us’ email address set to create a ticket automatically when someone emails that address. Right now it enters the subject name as the Ticket Name.
Is there a way to have it enter text before the subject line? Essentially renaming the ticket name after it is entered?
Example:
Customer emails contact us and the subject is “Help with order” can a workflow or setting be changed that the ticket name comes in as “Contact Us Submission Help with order”
Thanks!
In a ticket based workflow, you would enroll these tickets, then use the “Set property value” workflow action to set the “Ticket name” to “[personalization token for ticket name] Help with order”.