Removing Hubspot branding on Internal Email Notifications in Workflows

Marketing & Content Hub Lead Capture Tools
, , , , , ,
1

We use Internal email notifcations in a lot of our workflows to help traffic responses from members to team members to get them to follow up on questions.

We have recently found that if you forward the email notice to the person to follow up on a response, you can not remove their branding surrounding the email notification. However, you can remove it manually by hand and it is very time consuming and not easy, also the hubspot footer can not be removed.

When you pay for a service like this it is unprofessional to have 3rd party branding look on an internal form submission to respond to your customers when you customize other features like email footers to be coming from your company.

Can customizing internal form notifications when receiving the internal form notification be possible?

2

Hi @KNorberto,

I agree - and so do other users: https://community.hubspot.com/t5/HubSpot-Ideas/Custom-logo-internal-email/idi-p/397818

I’d recommend upvoting that request. The product team reviews these requests based on their popularity. You can also guide more people to the idea by accepting my reply as a solution, I’d appreciate it!

Within Marketing Hub Professional and Enterprise, there is by the way a workaround. You can create your own automated emails and deliver them as notifications. The workflow action is called sending an internal marketing email. Send automated emails in workflows

(This is however a lot less convenient then a potential capability to just change the appearance of system emails.)

Best regards!