# Remove live chat bot loop

**URL:** <https://community.hubspot.com/t/remove-live-chat-bot-loop/45953>\
**Category:** Lead Capture Tools\
**Tags:** free\
**Created:** [October 26, 2021, 11:49am UTC](https://community.hubspot.com/t/remove-live-chat-bot-loop/45953 "2021-10-26T11:49:49Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Mepo](https://avatars.discourse-cdn.com/v4/letter/m/d6d6ee/32.png) [@Mepo](https://community.hubspot.com/u/Mepo)\
**Post date:** [October 26, 2021, 11:49am UTC](https://community.hubspot.com/t/remove-live-chat-bot-loop/45953/1 "2021-10-26T11:49:49Z")

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Hi there, I am on the free plan using the live chat function and using a bot to steer my potential clients in the right direction. Everything is working fine until it loops back up after the bot tells them that I will contact them. How do you remove the loop at the end?

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**Author:** ![Crystal\_Hopper](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/crystal_hopper/32/91040_2.png) [@Crystal\_Hopper](https://community.hubspot.com/u/Crystal_Hopper)\
**Post date:** [October 26, 2021, 9:36pm UTC](https://community.hubspot.com/t/remove-live-chat-bot-loop/45953/2 "2021-10-26T21:36:38Z")

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Hi @Mepo ! Can you explain what you mean by “loop back”? Do you mean the whole chat flow starts over at the beginning and goes through the flow again? If so that is odd. Do you see this statement at the bottom of your chatflow" **Your chatflow ends here**". Or is there perhaps an activity that might be looping it back?

 ![Crystal_Hopper_0-1635284159623.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/5/0531939ab883b9942dccfbf209179e43d7267215.png)

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**Author:** ![Mepo](https://avatars.discourse-cdn.com/v4/letter/m/d6d6ee/32.png) [@Mepo](https://community.hubspot.com/u/Mepo)\
**Post date:** [October 28, 2021, 7:39am UTC](https://community.hubspot.com/t/remove-live-chat-bot-loop/45953/3 "2021-10-28T07:39:57Z")

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Hi Crystal, I was able to figure it out. At the end of the chatflow it said loop back to “action” which was higher up the chain. I was able to figure out that it was the “next action” tab on the previous action that told it to loop back up. I changed it to “close the conversation” which solved the problem 🙂 Thank you for trying to help.