Hello,
I recently downgraded from the Marketing Professional plan to the Free plan.
When I had the Pro plan active, I had enabled the “Limit logins to allowed IPs” option, which was not disabled during the downgrade to the Free plan.
Now I find myself unable to log in, except from the IP address I had previously set in the Pro plan.
Has anyone else had the same problem and can help me solve it?
Hi @Michele_Faccion and thanks for bringing this to our attention.
Sometimes, security settings like IP restrictions can stick around after a plan downgrade, even if you can’t see the option anymore.
The best fix is to reach out to HubSpot Support and ask them to remove the IP restriction for you.
If you still have access on one of the Hub IDs, you can submit a request right from your portal, or submit the form at the bottom of this page if you’re locked out.
If you need any more help, just let us know, we’re here for you!
Bérangère