Hi @marcy730
Thanks for clarifying! As I assumed this isn’t an email alias, at least not technically speaking. An email alias would be an individual’s email, if my default email is frank.steiner@hubspot.com but I have working aliases such as fsteiner@hubspot.com, f.steiner@hubspot.com, etc.
What you are describing is distribution list or distribution group (which depending on the provider you used and how you set this up either has it’s own inbox, i.e. you can send email from it, or is a simple distribution list, it only receives and passes on emails but you can’t send emails from the adress.) Either way neither should be tied to an individual user account in HubSpot (or any other critical tool else really) unless it is a shared inbox and the purpose is to have a “team user”.