Please allow an option to remove the default functionality which automatically associates a user’s primary company with a ticket they are associated to.
Our user’s can be associated to many companies without one being the ‘Primary Company’ but as a user having a primary company is a essential HubSpot feature, tickets get companies associated to them that are not relevant.
This is very confusing for our customer support and also skews the reports we share with our clients which incorrectly implicates certain companies under their Parent company in repeated issues where they are not relevant.
The HS support team have informed me that at present there is no workaround to remove this functionality with a workflow and so I am requesting that this default feature has an off button. These companies also get automatically reassociated if manually removed by our team.
