Hi Everyone - Prior to HubSpot, we used Marketo, and Marketo had a flag for global bounces. I don’t understand why HubSpot cannot create this flag as a property for us to use in other places (for example, in smart lists, and/or as a field that can be imported into other systems). We use SalesForce.com as our CRM, and we’d like the fact that a record has globally bounced in HubSpot to appear somewhere on that record in SalesForce.com.
We don’t think this an unreasonable request, and here’s why:
- Some piece of code in HubSpot’s program triggers the status on a record to change to Contact has bounced globally (see this screenshot to see the HubSpot field I’m referencing - 2018-01-15_2151 - TechSmith Screencast ).
- That same code should be able to trigger a property in HubSpot that we can use on smart lists, and it should be able to trigger a message to change a field in SFDC (for example, a custom field like “Email invalid in HubSpot”).
I agree that it’s very frustrating to find that HubSpot has no way to automatically manage global bounces, especially when other less sophisticated systems (like Marketo) do.