Hi, I’m trying to figure out how to check the WhatsApp report, similar to what you see when you open the WhatsApp message template, because there it shows a number of messages sent and the report records it, but it only picks up 1 out of every 10 messages sent, exactly like that. I’d like to know how to make the report pick up messages sent by a specific user.
Hi! @LeonardoGrattao,
Welcome to the Community!! 
Great question!! If your goal is to report on messages sent by a specific user, something worth looking into could be building a custom report and reporting on conversations.
A resources that may be able to point you in the right direction:
I’d also like to tag in some folks from the community to see if they have any tips and tricks on this!
Hey @Anton, @lnorden, @CarolinaDeMares – Do you have any suggestions for @LeonardoGrattao on this?
Thank you!!
Sam, Community Manager
Hello Sam, Anton, lnorden, and Carolina,
Nice to meet you, and thank you for getting back to me.
Regarding the matter, I created a report based on conversations, but I noticed a discrepancy in the data: out of 10 messages sent, only 1 was counted in the report. However, upon checking the WhatsApp message template used by the user, it shows that all 10 messages were sent correctly.
I am attaching images showing the difference between the received report and the WhatsApp message template for the same period.
How can I resolve this inconsistency in the count?
Best regards,
Hi there!
Thanks for the tag @stassey! Happy to see if I can help.
This sounds like a mismatch between filter properties and the given data, but unfortunately it doesn’t look like your attachments came through, I am not able to see them on my end.
Without the attachments for reference I can only make an educated guess but I would start with checking your Date Filter. HubSpot Event reports will auto apply an event timestamp filter by default, limiting the data shown.
If that is not the case, I would then check the rest of your filters against the 9 calls that are not showing and see if you can find a common denominator.
If you still have issues, try attaching your images again and I’ll take a look!
Best,
Lindsey Norden - HubSpot Community Champion
Hi @LeonardoGrattao, The native WhatsApp templates dashboard doesn’t have a per-user filter its filters are limited to language, category, connected account, and status, not owner.
To get sends filtered by a specific rep, build a custom report instead using the Conversations data source: filter by communication type = WhatsApp, then add an owner filter for that specific user. That gives you the per-user breakdown the native dashboard doesn’t offer.