# Registration form does not work (Empty window)

**URL:** <https://community.hubspot.com/t/registration-form-does-not-work-empty-window/15895>\
**Category:** Lead Capture Tools\
**Tags:** forms\
**Created:** [August 22, 2019, 6:09pm UTC](https://community.hubspot.com/t/registration-form-does-not-work-empty-window/15895 "2019-08-22T18:09:36Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Kootape](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kootape/32/30597_2.png) [@Kootape](https://community.hubspot.com/u/Kootape)\
**Post date:** [August 22, 2019, 6:09pm UTC](https://community.hubspot.com/t/registration-form-does-not-work-empty-window/15895/1 "2019-08-22T18:09:36Z")

</div>

Hello,

I was trying out the registration form, I create one and once I published it, the link open an empty windows.

> **[Form](https://share.hsforms.com/1-d3rEZfEQl-qFk3yGZNkcw3ou9z)**

I’ve checked the console in chrome and it is throwing JS errors.

Uncaught TypeError: Cannot read property ‘fieldType’ of undefined  
at t.getDefaultValue ([js.hsforms.net/forms/v2.js:11](http://js.hsforms.net/forms/v2.js:11))  
at t.renderField ([js.hsforms.net/forms/v2.js:11](http://js.hsforms.net/forms/v2.js:11))  
at t.render ([js.hsforms.net/forms/v2.js:11](http://js.hsforms.net/forms/v2.js:11))  
at u.\_renderValidatedComponentWithoutOwnerOrContext ([js.hsforms.net/forms/v2.js:2](http://js.hsforms.net/forms/v2.js:2))  
at u.\_renderValidatedComponent ([js.hsforms.net/forms/v2.js:2](http://js.hsforms.net/forms/v2.js:2))  
at u.mountComponent ([js.hsforms.net/forms/v2.js:2](http://js.hsforms.net/forms/v2.js:2))  
at Object.mountComponent ([js.hsforms.net/forms/v2.js:3](http://js.hsforms.net/forms/v2.js:3))  
at a.mountChildren ([js.hsforms.net/forms/v2.js:3](http://js.hsforms.net/forms/v2.js:3))  
at a.\_createContentMarkup ([js.hsforms.net/forms/v2.js:2](http://js.hsforms.net/forms/v2.js:2))  
at a.mountComponent ([js.hsforms.net/forms/v2.js:2](http://js.hsforms.net/forms/v2.js:2))  
[js.hs-analytics.net/analytics/1566497100000/6197831.js:1](http://js.hs-analytics.net/analytics/1566497100000/6197831.js:1) Failed to load resource: the server responded with a status of 403 (Forbidden)

Any idea? It is a standard form, no code or anything just the stantard registration form.

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<div class="post-metadata">

**Author:** ![MFrankJohnson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mfrankjohnson/32/22490_2.png) [@MFrankJohnson](https://community.hubspot.com/u/MFrankJohnson)\
**Post date:** [August 22, 2019, 10:26pm UTC](https://community.hubspot.com/t/registration-form-does-not-work-empty-window/15895/2 "2019-08-22T22:26:49Z")

</div>

Here’s what we see in the US as of 20190822 1825 EST

- see image

 ![mfjlabs-screenshot--20190822-182356.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/5/35a7cfcfb30ce1fb3bbd5866ebf7becb8795e1b9.png)

> **[Form](https://share.hsforms.com/1-d3rEZfEQl-qFk3yGZNkcw3ou9z)**

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<div class="post-metadata">

**Author:** ![Kootape](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kootape/32/30597_2.png) [@Kootape](https://community.hubspot.com/u/Kootape)\
**Post date:** [August 23, 2019, 8:13am UTC](https://community.hubspot.com/t/registration-form-does-not-work-empty-window/15895/3 "2019-08-23T08:13:37Z")

</div>

Hi MRFrank

I’ve created the ticket after contacting the Hubspot helpdesk by chat and seeing it was wailing for both of us, we’ve tried in differents devices and browers.

Trying this morning I can see it is working now, which seems weird… but really good news, maybe a process was creating the form in the background took longer? a microservice down that avoided the creation of this form until it was up and running again? Just suggesting.

Again many thanks for your time, it is working now 🙂

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<div class="post-metadata">

**Author:** ![AM8](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/am8/32/61904_2.png) [@AM8](https://community.hubspot.com/u/AM8)\
**Post date:** [August 22, 2019, 10:27pm UTC](https://community.hubspot.com/t/registration-form-does-not-work-empty-window/15895/4 "2019-08-22T22:27:25Z")

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Hi @Kootape

I tried the link and filled the form out. It worked for me.  
Maybe you should try deleting all your cookies and then load the form again.

Or try the link in an incognito chrome window.  
-AM

Did my post help answer your query? Help the Community by marking it as a solution.

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<div class="post-metadata">

**Author:** ![Kootape](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kootape/32/30597_2.png) [@Kootape](https://community.hubspot.com/u/Kootape)\
**Post date:** [August 23, 2019, 8:16am UTC](https://community.hubspot.com/t/registration-form-does-not-work-empty-window/15895/5 "2019-08-23T08:16:54Z")

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Hi AM8!

Look it is working now, see my answer to MrFrank above!

Many thanks for yout help and time taken!