# Recordings API **URL:** \ **Category:** APIs & Integrations\ **Tags:** professional\ **Created:** [August 21, 2024, 10:49am UTC](https://community.hubspot.com/t/recordings-api/114940 "2024-08-21T10:49:50Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Julien7720](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/julien7720/32/99678_2.png) [@Julien7720](https://community.hubspot.com/u/Julien7720)\ **Post date:** [August 21, 2024, 10:49am UTC](https://community.hubspot.com/t/recordings-api/114940/1 "2024-08-21T10:49:50Z")
Hello we are having issue when using recorders with API using the `hs_call_recording_url` it doesn’t seem to work anymore we are having HTTP ERROR 500 Reason: Internal Server Error ---
**Author:** ![Julien7720](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/julien7720/32/99678_2.png) [@Julien7720](https://community.hubspot.com/u/Julien7720)\ **Post date:** [August 21, 2024, 1:13pm UTC](https://community.hubspot.com/t/recordings-api/114940/2 "2024-08-21T13:13:24Z")
Hello we’re having a problem migrating to the new system for call recordings we get a 500 response when we try to access the file from hubspot, even though the authenticated url sends an audio file and all the requirements requested in the tutorial are met. Plus we have no log to understand what’s really going on. ---
**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\ **Post date:** [August 22, 2024, 8:53pm UTC](https://community.hubspot.com/t/recordings-api/114940/3 "2024-08-22T20:53:40Z")
Hey, @Julien7720 👋 Do you have access to support with your portal? If so, I’d suggest opening a ticket and clarifying that you are **not** asking for custom coding help, but you are trying to understand why the endpoint is not working as expected. Talk soon, Jaycee