# Recordings and transcripts new system

**URL:** <https://community.hubspot.com/t/recordings-and-transcripts-new-system/98973>\
**Category:** APIs & Integrations\
**Tags:** starter\
**Created:** [January 30, 2024, 9:56am UTC](https://community.hubspot.com/t/recordings-and-transcripts-new-system/98973 "2024-01-30T09:56:01Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Julien7720](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/julien7720/32/99678_2.png) [@Julien7720](https://community.hubspot.com/u/Julien7720)\
**Post date:** [January 30, 2024, 9:56am UTC](https://community.hubspot.com/t/recordings-and-transcripts-new-system/98973/1 "2024-01-30T09:56:01Z")

</div>

We are facing problem when integrating the new API system of recordings and transcripts.

> **[Call recordings and transcripts - HubSpot docs](https://developers.hubspot.com/docs/api-reference/latest/crm/extensions/calling-extensions/recordings-and-transcriptions)**
>
> Learn how to log call recordings and their associated transcripts in HubSpot.

the documentation isn’t very clear and the endpoints supplied can’t be tested.

---

<div class="post-metadata">

**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [January 31, 2024, 12:09am UTC](https://community.hubspot.com/t/recordings-and-transcripts-new-system/98973/2 "2024-01-31T00:09:07Z")

</div>

Hi, @Julien7720 👋 Thanks for your question. Can you provide any details about where in the process you are stuck? The documentation you linked has its requirements laid out in the order you need to get your [external endpoint registered](https://developers.hubspot.com/docs/api/crm/extensions/recordings-and-transcriptions#create-an-endpoint-to-provide-an-authenticated-recording-url-for-a-call) for use.

Thanks for the additional information! — Jaycee

---

<div class="post-metadata">

**Author:** ![Julien7720](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/julien7720/32/99678_2.png) [@Julien7720](https://community.hubspot.com/u/Julien7720)\
**Post date:** [January 31, 2024, 9:05am UTC](https://community.hubspot.com/t/recordings-and-transcripts-new-system/98973/3 "2024-01-31T09:05:03Z")

</div>

we are stuck at the external endpoint registration level we get

`A valid developer API key must be provided in the `hapikey`query parameter, and a valid`appId` must be provided in the API request.`

---

<div class="post-metadata">

**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [January 31, 2024, 9:28pm UTC](https://community.hubspot.com/t/recordings-and-transcripts-new-system/98973/4 "2024-01-31T21:28:53Z")

</div>

Hi, @Julien7720. If you are trying to find these values, I’ll add an example below. If it’s a different issue, please don’t hesitate to let me know.

Find your Developer HAPI key:

- Make sure you’re in your app portal (not your production portal) You’ll see a banner at the top

 ![CleanShot 2024-01-31 at 14.19.27.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/4/a/4a32c1861206692a353acf88fb2f014204328916.png)

- From there, click on Apps \> Get Your HAPI Key

 ![CleanShot 2024-01-31 at 14.19.58.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/c/1/c144f4244040a0887bb78e63db8712b615bcaf2d.png)

- If you are already using your Developer HAPI key in your request, can you share an example request and response here? Obscuring your key details, please.

Thank you! — Jaycee

---

<div class="post-metadata">

**Author:** ![Julien7720](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/julien7720/32/99678_2.png) [@Julien7720](https://community.hubspot.com/u/Julien7720)\
**Post date:** [February 5, 2024, 2:05pm UTC](https://community.hubspot.com/t/recordings-and-transcripts-new-system/98973/5 "2024-02-05T14:05:18Z")

</div>

Hello, where can we find the log or any other details of what is happening in the background as the audio file is not downloading, we don’t know where the problem is coming from.