Record of sent link to update payment method

HubSpot Ideas
1

It would be great if when a link is sent to a customer to update their payment records (for example when a payment fails), it would be possible to find a record of it somewhere. If someone from the sales or finance team sends out the link with the email, there is no way of knowing that it has been done or when it has been done, and also no confirmation that it worked.

At the moment we have no way of proving to the buyer that we have done what is our responsibility, and there is a risk that the buyer gets bombarded with update payment method emails.

2

^^^This right here. Hubspot PLEASE fix this.

It honestly amazes me that this is not something that was thought to have been built in yet.

Neither I (the person currently doing the collections follow-up) nor anyone else on the team has any sure way of knowing that these “update payment” method" emails are working unless the customer actually updates their payment method and is charged successfully.

If others on my team or if the customer asks to confirm what was sent and when, I have NO record to point to to prove that it was done.