Although our Sales team use chatbot to actively capture and action leads, we also use chat content as part of learning & development and for reference where needed.
However, the L&D team who require this information use only external systems and don’t have a use for any other functionality in Hubspot.
The chatbot automatically sends a transcript to the client upon closing the chat or ticket is created, but it would be very useful to also recieive a copy of all chats to a specified inbox.
It seems that as the chat transcript is already being sent to the client, it would be ideal to simply have this sent BCC to a specified inbox?
This would not only improve how chats are utilised, but also highlight areas where we can further increase functionality on the platform.
Thanks