# Received emails

**URL:** <https://community.hubspot.com/t/received-emails/30552>\
**Category:** Outlook Sales Extension\
**Tags:** free\
**Created:** [January 21, 2021, 12:50pm UTC](https://community.hubspot.com/t/received-emails/30552 "2021-01-21T12:50:22Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![sorme](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sorme/32/29368_2.png) [@sorme](https://community.hubspot.com/u/sorme)\
**Post date:** [January 21, 2021, 12:50pm UTC](https://community.hubspot.com/t/received-emails/30552/1 "2021-01-21T12:50:22Z")

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Hi, if I receive an email in outlook from a contact in hubspot it does not appear in hubspot until I reply, can settings be changed so it appears in hubspot wether i reply or not?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [January 21, 2021, 12:58pm UTC](https://community.hubspot.com/t/received-emails/30552/2 "2021-01-21T12:58:03Z")

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Hello @sorme,

This is not possible in HubSpot, unfortunately.

Emails sent to you will only be tracked in HubSpot when:

- the email is a reply to an email sent using a connected inbox
- the original email was sent through the CRM or the email client of your connected inbox
- the sender of the reply is an existing contact in HubSpot

There are a few more criteria which you can find here: [Understand reply-only email logging rules](https://knowledge.hubspot.com/email/log-email-replies-in-the-crm#replies-to-emails-sent-using-a-connected-inbox)

You can always log emails manually following these steps: [Log email in your CRM with the BCC or forwarding address](https://knowledge.hubspot.com/settings/log-email-in-your-crm-with-the-bcc-or-forwarding-address)

Hope this helps!