I’m with you Ryan, this would be a great feature.
Ideally we could set things so that after 1 minute, 1 minute 15 seconds, 2 minutes etc. with no answer, the chat is reassigned to someone else. Or there is an option to set up a custom update after X amount of time to say “Sorry, it looks like Bob has stepped away for a moment. I’m assigning you to a different agent, so it should just be a moment.” or “Sorry, it looks like Bob has stepped away for a moment. You can continue to hold or enter your email address and one of our team members will be in touch with you shortly.” Something like that.