It would be amazing to build this feature into chats. We have a team of approx a dozen reps who chats will rotate to, so automating reassignment if someone is away from their desk will be a huge improvement to customer experience
It would be amazing to build this feature into chats. We have a team of approx a dozen reps who chats will rotate to, so automating reassignment if someone is away from their desk will be a huge improvement to customer experience