Real time translation in live chats

HubSpot Ideas
21

Hi Scott,

Thanks for the clarification. We were excited at the prospect of utilizing it - I’m sorry to hear you didn’t get the adoption necessary to keep it moving forward.

Regards,

Jim

22

@jpsimpson Thanks. I have not used it, but I have seen a newish app from Lokalise that does what BabelBot did. I do not know how Lokalise charges for it, but worth a look.

We are still making apps. This is why you were routed to the Cambium Apps site. We have one called VLOOKUP that hooks into Workflow. It’s not translation related, but I just wanted to draw your attention to it since I have you here in conversation. :slightly_smiling_face: https://www.cambiumapps.com/

23

Thanks for the suggestion Scot. We’ve actually been using Lokalise for the last year. I wanted to revisit and compare with Babelbot, but it’s been working well for us.

We’ll be sure to look at the other services Cambium provides!

24

Our clients would appreciate a live translation, too. Many other tools already offer this and HubSpot is not yet able to do this. With AI, however, I think this should be quite possible and HubSpot could make the chat much more attractive @MaxFesten

25

Hello,

Thank you for your feedback. We are always looking to improve our products and add new features that will enhance the user experience.

I understand your request for real-time translation in the Hubspot live chat. This is a great idea that could definitely benefit businesses selling internationally.

While Hubspot does not currently offer this feature, there are other customer service solutions that do provide real-time translation. One such solution is Udesk, which offers AI-powered customer service software with built-in translation capabilities.

Udesk’s AI-powered chatbots can handle basic customer inquiries, while its translation feature allows agents to communicate with customers in their preferred language. This not only improves customer satisfaction but also increases the efficiency of customer service operations.

26

thanks @Udesk for your answer and information about your product. There doesn’t seem to be an integration of Udesk with HubSpot, does it? Our clients prefer to have all CRM data in one place, i.e. HubSpot

27

@Adriane

Thank you for your reply,may I ask how to contact you, email is also available, and we can send you our products and cases.

28

+1 required!

A shame BabelBot stopped, as now Lokalise seems to be the only one on the market and their price are extortionate. The down side of having someone with a monopoly.

Hopefully Hubspot realises that their customers are selling in different coutries, and can offer this feature natively.

29

+1 to this

30

This is a must! Our clients speak multiple languages and we are using HubSpot in hospitality! We need translation options in conversation inbox and chat!

31

You are right @Improver

Unfortunately, then time has shown that HubSpot:

  • Does not realize that teams are in more than one time zone
  • Does not realize that our customers are in different countries and may not speak English
  • Does not realize people pay in other currencies than USD
  • Does not realize that people pay using the global standard for IBAN code and have clue what a US sort code is
32

+1 for this. It’s kind of crazy that they don’t have this feature.

33

This would be huge to my team as well! We support an online program and have many users from different nationalities. Currently we have to utilize Google translate in a separate tab while chatting with someone in another language. It would be extremely helpful to not have to copy and paste between tabs when chatting with our users.