# Reactivating Account

**URL:** <https://community.hubspot.com/t/reactivating-account/140570>\
**Category:** Account & Settings\
**Tags:** admin, how-to\
**Created:** [October 6, 2025, 4:07am UTC](https://community.hubspot.com/t/reactivating-account/140570 "2025-10-06T04:07:02Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![MBright](https://avatars.discourse-cdn.com/v4/letter/m/49beb7/32.png) [@MBright](https://community.hubspot.com/u/MBright)\
**Post date:** [October 6, 2025, 4:07am UTC](https://community.hubspot.com/t/reactivating-account/140570/1 "2025-10-06T04:07:02Z")

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Hi everyone,  
I am trying to reactivate an old account that I let lapse. It has recognised that I have / had an account and when I continue with the account suggested below, I then get greeted with essentially a blank screen.  
Any suggestions would be welcomed and appreciated.  
Thank you.

 ![157576iC1175FB5A25A69A5.PNG](https://d2qpr2jzcazej7.cloudfront.net/original/2X/d/dd64c3e3f9cd5d1a8d08fe2fed87a44312c3d1d8.png)

 ![157577iE71E857E6A02C108.PNG](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/d/3dcd53606a9e9ceebca503da08731890df40cb05.png)

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [October 6, 2025, 4:12am UTC](https://community.hubspot.com/t/reactivating-account/140570/2 "2025-10-06T04:12:59Z")

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Hi @MBright,

you can request the recovery of your account by submitting the form at the end of this page: [Recover your inactive HubSpot account](https://knowledge.hubspot.com/account-management/recover-your-inactive-hubspot-account)

Best regards!

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**Author:** ![MBright](https://avatars.discourse-cdn.com/v4/letter/m/49beb7/32.png) [@MBright](https://community.hubspot.com/u/MBright)\
**Post date:** [October 6, 2025, 4:16am UTC](https://community.hubspot.com/t/reactivating-account/140570/3 "2025-10-06T04:16:11Z")

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Hi @karstenkoehler , thank you for responding.  
It is showing that I have an account. I am not receiving the “you have no accounts” pop-up your link is referring to.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [October 6, 2025, 4:19am UTC](https://community.hubspot.com/t/reactivating-account/140570/4 "2025-10-06T04:19:57Z")

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@MBright if you’re not seeing your previously created account and don’t have a paid subscription, the form is still your best option.

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**Author:** ![MBright](https://avatars.discourse-cdn.com/v4/letter/m/49beb7/32.png) [@MBright](https://community.hubspot.com/u/MBright)\
**Post date:** [October 6, 2025, 4:23am UTC](https://community.hubspot.com/t/reactivating-account/140570/5 "2025-10-06T04:23:21Z")

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Thanks @karstenkoehler will proceed with that.