I’m getting the “We’re sorry. You have no accounts” error message. I have two admins on my account and one of them has been inactive but the other was active within the last 120 days.
I’m not able to even log in to “upgrade”… I completed the form but nothing has happened. My sales team can’t log in either.
Can anyone help?
If you are trying to upgrade, I would try reaching out to Hubspot sales for support. As this is a user-to-user forum our options are limited here. Contact Us | HubSpot
Thanks Ben… I did reach out to support but they directed me to the community because I have a free account. All of my contacts are gone… this is so unfair.
Not support, sales. If you are trying to buy and upgrade your existing account, that is not a support issue, but something sales will want to actively resolve for you so that they are able to close a deal. Any details you can provide to them would be helpful such as your account number which can be found in your website tracking script assuming you are still using it.
Hi everyone,
@Ben_M - Thanks for your help here!
@KThomasSFS - You can request the recovery of your account by submitting the form at the end of this page: Recover your inactive HubSpot account
A member of our technical support team will be in touch.
Best,
Kristen