# Re: New User - Verification email **URL:** \ **Category:** Account & Settings\ **Created:** [April 1, 2022, 5:41pm UTC](https://community.hubspot.com/t/re-new-user-verification-email/54297 "2022-04-01T17:41:13Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![kvandenBrule](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvandenbrule/32/88733_2.png) [@kvandenBrule](https://community.hubspot.com/u/kvandenBrule)\ **Post date:** [April 1, 2022, 5:41pm UTC](https://community.hubspot.com/t/re-new-user-verification-email/54297/1 "2022-04-01T17:41:13Z")
I´m in the same situation here. Trying to verify accounts and mail Hubspot is not capable to reach inbox. I tried to send mails to that inbox froma other mails and all of them reach inbox. Not hubspot verification email. Is there other solutions? ---
**Author:** ![TitiCuisset](https://avatars.discourse-cdn.com/v4/letter/t/8baadc/32.png) [@TitiCuisset](https://community.hubspot.com/u/TitiCuisset)\ **Post date:** [April 4, 2022, 10:02am UTC](https://community.hubspot.com/t/re-new-user-verification-email/54297/2 "2022-04-04T10:02:29Z")
Hi @kvandenBrule Thank you for reaching out I’ve moved your message as a new post as you posted in an older thread. Could you follow the steps of [this article](https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails) with your IT Team? This should help Thank you! Best Tiphaine ---
**Author:** ![kvandenBrule](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvandenbrule/32/88733_2.png) [@kvandenBrule](https://community.hubspot.com/u/kvandenBrule)\ **Post date:** [April 4, 2022, 5:53pm UTC](https://community.hubspot.com/t/re-new-user-verification-email/54297/3 "2022-04-04T17:53:55Z")
Resolved- Thank you. What i did? I ask for password resetting and that unlocked the send capabilities of Hubspot.