# Re-enrollment trigger not working

**URL:** <https://community.hubspot.com/t/re-enrollment-trigger-not-working/120418>\
**Category:** Data Hub\
**Tags:** workflow-extension\
**Created:** [November 13, 2024, 3:34pm UTC](https://community.hubspot.com/t/re-enrollment-trigger-not-working/120418 "2024-11-13T15:34:07Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![TomM2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tomm2/32/70887_2.png) [@TomM2](https://community.hubspot.com/u/TomM2)\
**Post date:** [November 14, 2024, 12:12pm UTC](https://community.hubspot.com/t/re-enrollment-trigger-not-working/120418/3 "2024-11-14T12:12:13Z")

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Hey @MScutra whats the exact enrollment/re-enrollment criteria? Could you send a screenshot?

My best guess here is that your enrollment is set on a filter of a property “status” equaling “not answering” and you re-enroll based on the status being that value?

If that’s the case, your re-enrollment will only trigger based on an update to the property, so if the status just stays as “not answering” there’s no action or update so no re-enrollment.

If the property was set to a different value and then back to “not answering” it would re-enroll. You’ll need some sort of action taken for re-enrollment to trigger.

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_[View the full topic](https://community.hubspot.com/t/re-enrollment-trigger-not-working/120418)._