Re-enrollment not successful when contact is manually added to workflow through Zapier

Marketing & Content Hub Lists, Lead Scoring & Workflows
1

I have a manual-enrollment workflow setup and a Zap that sends contacts to it. The workflow triggers fine when it’s a new contact; however, existing contacts won’t be re-enrolled. Event notices below:

  • Enrollment attempt reason: Enrolled manually by Unknown User
  • Enrollment attempt details: Not enrolled. The record was previously enrolled and re-enrollment isn’t enabled for the workflow

I can’t find a workflow setting to allow for re-enrollment. I’m assuming becuase the workflow is set up as manual enrollment, and manual enrollments usually bypass re-enrollment settings.

2

Hi @DHutchins,

Correct, there need to be enrollment criteria for re-enrollment to be an option. However, manual re-enrollment will always bypass enrollment criteria so you could simply set up an enrollment criterion “Email is any of itsbeginningtolookalotlikechristmas@gmail.com”. No actual contact would enroll but you would be able to enable re-enrollment.

Best regards!

3

Love the Christmas spirit :snowman:

That worked. Thank you!