Hi! After we merged contacts, some contacts got re-enrolled in a marketing workflow and received mails out of nowhere. It w…

Hi @StefanTV , In the Settings tab of a workflow, you can specify how the workflow should handle merges: [image] Best rega…

It was the case that contact 2 was enrolled, contact 1 was not. So after merging, contact 1 got re-enrolled. Here you can fi…

Hi @karstenkoehler , Thanks for your reply! We also found those settings the last time it happened, however, it keeps occurr…

Hi @StefanTV , If contact 1 was already enrolled in the workflow and after merging contact 1 and 2, the merged contact enroll…

Hi! Do you maybe have an update on this one?

Hi Karsten, It doesn’t appear that this feature works with tickets… Do you know of a way to keep merged tickets from unenrol…

We have just had issues with merged contacts being unenrolled from all workflows instead of being where they are/reenrolled. …

Re-enrollment after merging

karstenkoehler January 27, 2023, 8:04am 7

Unfortunately I don’t. I’d recommend taking this up with HubSpot support, they investigate this directly in your portal.

Best regards!

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