Hi! After we merged contacts, some contacts got re-enrolled in a marketing workflow and received mails out of nowhere. It w…

It was the case that contact 2 was enrolled, contact 1 was not. So after merging, contact 1 got re-enrolled. Here you can fi…

Hi @karstenkoehler , Thanks for your reply! We also found those settings the last time it happened, however, it keeps occurr…

Hi @StefanTV , If contact 1 was already enrolled in the workflow and after merging contact 1 and 2, the merged contact enroll…

Hi! Do you maybe have an update on this one?

Hi @StefanTV , Unfortunately I don’t. I’d recommend taking this up with HubSpot support, they investigate this directly in yo…

Hi Karsten, It doesn’t appear that this feature works with tickets… Do you know of a way to keep merged tickets from unenrol…

We have just had issues with merged contacts being unenrolled from all workflows instead of being where they are/reenrolled. …

Re-enrollment after merging

karstenkoehler January 24, 2023, 11:00am 2

In the Settings tab of a workflow, you can specify how the workflow should handle merges:

Best regards!

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