# Re: 2 Factor Authentication Not Working

**URL:** <https://community.hubspot.com/t/re-2-factor-authentication-not-working/83959>\
**Category:** Account & Settings\
**Created:** [June 22, 2023, 9:33pm UTC](https://community.hubspot.com/t/re-2-factor-authentication-not-working/83959 "2023-06-22T21:33:22Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![KWilson3](https://avatars.discourse-cdn.com/v4/letter/k/a9a28c/32.png) [@KWilson3](https://community.hubspot.com/u/KWilson3)\
**Post date:** [June 22, 2023, 9:33pm UTC](https://community.hubspot.com/t/re-2-factor-authentication-not-working/83959/1 "2023-06-22T21:33:22Z")

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Hi, I am also not receiving any texts to my phone for 2 factor authentication. I agree with the guy above that it is just horrible! My manager and I spent hours trying to figure this out today with other work arounds, and I still cannot log in.

Please show me how we can make sure my cell phone is linked with hubspot so I can receive text messages.

Thank you,

Kim

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<div class="post-metadata">

**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\
**Post date:** [June 23, 2023, 4:05pm UTC](https://community.hubspot.com/t/re-2-factor-authentication-not-working/83959/2 "2023-06-23T16:05:49Z")

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Hi @KWilson3,  
Thank you for posting in the Community!  
I created a new post since the thread was from last year.  
I am sorry to hear that you have an issue logging in. I totally understand this can be frustrating.  
- Is the phone number that you are using for HubSpot correct?  
- Is your device able to receive a text message? (aka turned on, not in airplane mode, and not roaming)  
- Have you restarted your phone and prompted a new code?  
I also share these resources that can help you:  
- [Two-factor authentication | Frequently Asked Questions](https://knowledge.hubspot.com/account/two-factor-authentication-faq)  
- [Reset your two-factor authentication](https://knowledge.hubspot.com/account/reset-your-two-factor-authentication)  
If after checking these articles you still cannot log in, can you [please fill out the form at the bottom of this page](https://knowledge.hubspot.com/account/why-can-t-i-log-into-hubspot).  
Thanks,  
Bérangère