# Raising a ticket

**URL:** <https://community.hubspot.com/t/raising-a-ticket/109381>\
**Category:** Knowledge Base Tool\
**Tags:** free\
**Created:** [June 14, 2024, 9:34am UTC](https://community.hubspot.com/t/raising-a-ticket/109381 "2024-06-14T09:34:52Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![RONeill7](https://avatars.discourse-cdn.com/v4/letter/r/b5a626/32.png) [@RONeill7](https://community.hubspot.com/u/RONeill7)\
**Post date:** [June 14, 2024, 9:34am UTC](https://community.hubspot.com/t/raising-a-ticket/109381/1 "2024-06-14T09:34:52Z")

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I am trying to raise a ticket with you about our hubspot system that we have. It is not syncing with my outlook even though it is supposed to be. I have gone through troubleshooting but still have not resolved the problem.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [June 14, 2024, 9:41am UTC](https://community.hubspot.com/t/raising-a-ticket/109381/2 "2024-06-14T09:41:23Z")

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Hi @RONeill7,

Could you provide a bit more detail? Which steps exactly have you taken? What exactly are you expecting to happen (what should be syncing but is not)?

The more detail you provide, the higher the likelihood of a quick resolution.

Best regards

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**Author:** ![RONeill7](https://avatars.discourse-cdn.com/v4/letter/r/b5a626/32.png) [@RONeill7](https://community.hubspot.com/u/RONeill7)\
**Post date:** [June 14, 2024, 9:45am UTC](https://community.hubspot.com/t/raising-a-ticket/109381/3 "2024-06-14T09:45:11Z")

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I have gone through all the steps with support and they recommended that I come here and raise it. I am expecting that if I send an email from my synced outlook email that it will show in my hubspot conversations. Instead the only thing that I can see is emails from 2022

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [June 14, 2024, 9:46am UTC](https://community.hubspot.com/t/raising-a-ticket/109381/4 "2024-06-14T09:46:53Z")

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@RONeill7 can you please specify which steps you have taken exactly?

> **[Connect channels to the conversations inbox](https://knowledge.hubspot.com/inbox/connect-channels-to-the-conversations-inbox#connect-and-customize-a-team-email-channel)**
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> Connect a team email address, chat, form, or Facebook Messenger channel to the inbox so messages will be triaged together in your conversations inbox.

Have you followed these steps?

What’s your email provider?

How are you sending the test email?

Without more detail, I won’t be able to help.

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**Author:** ![RONeill7](https://avatars.discourse-cdn.com/v4/letter/r/b5a626/32.png) [@RONeill7](https://community.hubspot.com/u/RONeill7)\
**Post date:** [June 14, 2024, 9:52am UTC](https://community.hubspot.com/t/raising-a-ticket/109381/5 "2024-06-14T09:52:35Z")

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Yup have followed those steps.

I am using Microsoft Outlook and sending my test email from there