# Quotes error

**URL:** <https://community.hubspot.com/t/quotes-error/102623>\
**Category:** CRM\
**Tags:** object, sales, enterprise\
**Created:** [March 14, 2024, 5:54pm UTC](https://community.hubspot.com/t/quotes-error/102623 "2024-03-14T17:54:31Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![SBryant64](https://avatars.discourse-cdn.com/v4/letter/s/e47c2d/32.png) [@SBryant64](https://community.hubspot.com/u/SBryant64)\
**Post date:** [March 14, 2024, 5:54pm UTC](https://community.hubspot.com/t/quotes-error/102623/1 "2024-03-14T17:54:31Z")

</div>

getting this as a error when client goes to sign

 ![Screenshot 2024-03-14 at 17.50.14.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/6/16e439f6b178d55f999e9dc2ee77c3d228b2a536.jpeg)

---

<div class="post-metadata">

**Author:** ![DianaGomez](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dianagomez/32/48035_2.png) [@DianaGomez](https://community.hubspot.com/u/DianaGomez)\
**Post date:** [March 15, 2024, 10:20am UTC](https://community.hubspot.com/t/quotes-error/102623/2 "2024-03-15T10:20:59Z")

</div>

Hi @SBryant64,

Thank you for reaching out to the Community!

For this type of inquiry, and considering that you have a paid subscription, it is essential to have visibility into your account to diagnose the underlying issue effectively. Therefore, I recommend that, in order to expedite the resolution process promptly, you contact the [Hubspot support team](https://www.hubspot.com/company/contact)and consider screen sharing. This approach will enable them to assess whether the issue is related to quote settings, permissions, your browser, or other contributing factors.

Thanks,

Diana

---

<div class="post-metadata">

**Author:** ![Lucila-Andimol](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lucila-andimol/32/69276_2.png) [@Lucila-Andimol](https://community.hubspot.com/u/Lucila-Andimol)\
**Post date:** [March 18, 2024, 5:03pm UTC](https://community.hubspot.com/t/quotes-error/102623/3 "2024-03-18T17:03:37Z")

</div>

Hey @SBryant64

this could mean that the client is using another email than the one you configured or that the link of the quote has already expired.

Can you check both things?

[Just in case here is a guided article on how to create and share quotes](https://knowledge.hubspot.com/quotes/use-quotes#set-a-default-expiration-period-for-quotes-sales-hub-professional-and-enterprise-only)

hope this helps