# Quick toggle for inbound ring preference (Browser↔Fwd↔Mobile app)

**URL:** <https://community.hubspot.com/t/quick-toggle-for-inbound-ring-preference-browser-fwd-mobile-app/149090>\
**Category:** HubSpot Ideas\
**Tags:** calling\
**Created:** [May 6, 2026, 9:04pm UTC](https://community.hubspot.com/t/quick-toggle-for-inbound-ring-preference-browser-fwd-mobile-app/149090 "2026-05-06T21:04:42Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jblock1110](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@jblock1110](https://community.hubspot.com/u/jblock1110)\
**Post date:** [May 6, 2026, 9:04pm UTC](https://community.hubspot.com/t/quick-toggle-for-inbound-ring-preference-browser-fwd-mobile-app/149090/1 "2026-05-06T21:04:42Z")

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**Use case**  
I’m a remote worker who moves between a basement office and other parts of my home multiple times a day. When I’m at my desk, I want calls to **ring in the HubSpot browser**. When I step away (lunch, upstairs, etc.), I want calls to **ring in the HubSpot mobile app** so I don’t miss them.

Today, switching between these modes requires going to **Settings → General → Calling → Inbound calling preferences → Ring preference** and saving the change each time. That’s several clicks for something I might want to toggle multiple times per day.

**Problem**  
Because the setting is buried in the calling settings page, it’s easy to forget to switch, which increases the risk of missed calls whenever I move away from my desk. This makes it harder to rely on HubSpot Calling as my primary number.

**Proposed improvement**  
Add a **quick-access toggle** for inbound ring preference in the top-right user/profile menu (or in the main calling UI). For example:

- A small dropdown that shows options like: “Ring in browser”, “Ring in mobile app”, “Forward to phone”.
- One click to change the active ring mode, without navigating into Settings.

**Impact**

- Fewer missed calls for remote and hybrid workers who move between locations.
- Makes HubSpot Calling feel more like a modern softphone with “follow me” behavior.
- Encourages more users to rely on HubSpot numbers instead of personal mobile numbers, since it’s easy to switch where calls ring.

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**Author:** ![Digiadmin](https://avatars.discourse-cdn.com/v4/letter/d/6bbea6/32.png) [@Digiadmin](https://community.hubspot.com/u/Digiadmin)\
**Post date:** [October 28, 2026, 1:25pm UTC](https://community.hubspot.com/t/quick-toggle-for-inbound-ring-preference-browser-fwd-mobile-app/149090/2 "2026-10-28T13:25:37Z")

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Our entire sales team want the same functionality so they can quickly switch between the three incoming call options.

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**Author:** ![Pete-Cleary-Hatchi](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pete-cleary-hatchi/32/229880_2.png) [@Pete-Cleary-Hatchi](https://community.hubspot.com/u/Pete-Cleary-Hatchi)\
**Post date:** [October 28, 2026, 1:53pm UTC](https://community.hubspot.com/t/quick-toggle-for-inbound-ring-preference-browser-fwd-mobile-app/149090/3 "2026-10-28T13:53:53Z")

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This would be a huge addition for any of the sales teams that we work with as well as ourselves! Upvoted from my end!