# Question about HTML rendering

**URL:** <https://community.hubspot.com/t/question-about-html-rendering/112455>\
**Category:** Email Marketing Tool\
**Tags:** marketing-email\
**Created:** [July 19, 2024, 6:22pm UTC](https://community.hubspot.com/t/question-about-html-rendering/112455 "2024-07-19T18:22:44Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![KdeJong3](https://avatars.discourse-cdn.com/v4/letter/k/c68b51/32.png) [@KdeJong3](https://community.hubspot.com/u/KdeJong3)\
**Post date:** [July 19, 2024, 6:22pm UTC](https://community.hubspot.com/t/question-about-html-rendering/112455/1 "2024-07-19T18:22:44Z")

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Hi all,

After a lot of lurking i finally decided to ask a question myself. It would mean the world if someone could help me out on this one.

 ![KdeJong3_0-1721413245691.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/c/d/cdaac7ea77fe89564e0580cee3337f5b17a62b53.png)

We use a HTML code that we add by api to the contact record.

But our code does not render when rendering the email.

 ![KdeJong3_1-1721413319160.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/d/3d8d6fde95397df41edef9763b6f7ff6b9c6ac78.jpeg)

This is what it should look like, in an online html viewer;

 ![KdeJong3_2-1721413342072.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/2X/5/58548a3f284e5e3b16ef86dcf5c15c592eb337f1.jpeg)

THX in advance!

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<div class="post-metadata">

**Author:** ![evaldas](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/evaldas/32/69160_2.png) [@evaldas](https://community.hubspot.com/u/evaldas)\
**Post date:** [July 19, 2024, 11:00pm UTC](https://community.hubspot.com/t/question-about-html-rendering/112455/2 "2024-07-19T23:00:25Z")

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Hi @KdeJong3

You might want to take a look at this community thread: [https://community.hubspot.com/t5/Email-Marketing-Tool/Personalized-token-render-HTML-correctly-in-marketing-email/td-p/989631](https://community.hubspot.com/t5/Email-Marketing-Tool/Personalized-token-render-HTML-correctly-in-marketing-email/td-p/989631)

Seems like the issue could be that the property type needs to be rich text instead of multi-line text.

Hope this helps!