# Query regarding ticket status

**URL:** <https://community.hubspot.com/t/query-regarding-ticket-status/87877>\
**Category:** APIs & Integrations\
**Tags:** crm\
**Created:** [August 20, 2023, 2:46pm UTC](https://community.hubspot.com/t/query-regarding-ticket-status/87877 "2023-08-20T14:46:18Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Ayush\_47](https://avatars.discourse-cdn.com/v4/letter/a/f475e1/32.png) [@Ayush\_47](https://community.hubspot.com/u/Ayush_47)\
**Post date:** [August 20, 2023, 2:46pm UTC](https://community.hubspot.com/t/query-regarding-ticket-status/87877/1 "2023-08-20T14:46:18Z")

</div>

I’ve recently used the following API endpoint: [https://api.hubapi.com/crm/v3/objects/tickets/{ticket\_id}?limit=10&archived=false](https://api.hubapi.com/crm/v3/objects/tickets/%7Bticket_id%7D?limit=10&archived=false)

From the response, I am able to retrieve fields like ticket\_pipeline, priority, and category. However, I’m keen on extracting other details related to the same ticket ID.

I want ticket status also for same ticket ID for which i used api:  
[https://api.hubapi.com/crm/v3/objects/tickets/{ticket\_id}?properties=ticket\_status&limit=10&archived=false](https://api.hubapi.com/crm/v3/objects/tickets/%7Bticket_id%7D?properties=ticket_status&limit=10&archived=false)  
But this doesnt return response with ticket\_status

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<div class="post-metadata">

**Author:** ![skimura](https://avatars.discourse-cdn.com/v4/letter/s/9de053/32.png) [@skimura](https://community.hubspot.com/u/skimura)\
**Post date:** [August 21, 2023, 9:39am UTC](https://community.hubspot.com/t/query-regarding-ticket-status/87877/2 "2023-08-21T09:39:36Z")

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[@Ayush\_47](https://community.hubspot.com/t5/user/viewprofilepage/user-id/617009)

Hi.

How about try `hs_pipeline_stage` instead of `ticket_status`?

In API, please use property’s internal name.

 ![スクリーンショット 2023-08-21 18.35.41.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/6/16cea371db9ef379d650fa6679f4299f025e0c20.png)

Thanks.

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<div class="post-metadata">

**Author:** ![Ayush\_47](https://avatars.discourse-cdn.com/v4/letter/a/f475e1/32.png) [@Ayush\_47](https://community.hubspot.com/u/Ayush_47)\
**Post date:** [August 21, 2023, 9:47am UTC](https://community.hubspot.com/t/query-regarding-ticket-status/87877/3 "2023-08-21T09:47:54Z")

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@skimura Yeah but it returns response as numbers (1,2,3,4)  
How to get status as (Campaign Planning , In delivery, Invoiced ..)

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<div class="post-metadata">

**Author:** ![skimura](https://avatars.discourse-cdn.com/v4/letter/s/9de053/32.png) [@skimura](https://community.hubspot.com/u/skimura)\
**Post date:** [August 21, 2023, 10:00am UTC](https://community.hubspot.com/t/query-regarding-ticket-status/87877/4 "2023-08-21T10:00:53Z")

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[@Ayush\_47](https://community.hubspot.com/t5/user/viewprofilepage/user-id/617009)

`ticket status`'s field type is `dropdown select`.

So, response value is `ticket status`'s internal value.

If you need status label, converted to manually,

or get status list from property api.

> **[Accounts Dashboard | HubSpot](https://app.hubspot.com/myaccounts?next=developerdocs&redirect=%2Fapi-reference%2Flegacy%2Fcrm%2Fproperties)**

statsus list’s response example:

(convert value to label)

```lia-code-sample
{
 "options": [
 {
 "label": {STATUS_LABEL},
 "value": {INTERNAL_VALUE},
 ...,
 },
 ...,
 ],
 ...,
}

```

Thanks.