# Purchased Starter Plan and its not enabled.... **URL:** \ **Category:** Tickets & Conversations\ **Tags:** starter\ **Created:** [March 18, 2024, 2:24pm UTC](https://community.hubspot.com/t/purchased-starter-plan-and-its-not-enabled/102811 "2024-03-18T14:24:58Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![LindseyKM25](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lindseykm25/32/201984_2.png) [@LindseyKM25](https://community.hubspot.com/u/LindseyKM25)\ **Post date:** [March 18, 2024, 2:24pm UTC](https://community.hubspot.com/t/purchased-starter-plan-and-its-not-enabled/102811/1 "2024-03-18T14:24:58Z")
I Purchased Starter Plan on March 15th and NONE of the features are enabled… Its showing up and paid under Account and billings but my whole profile is still in free version mode. NO features. What is going on? ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [March 18, 2024, 2:27pm UTC](https://community.hubspot.com/t/purchased-starter-plan-and-its-not-enabled/102811/2 "2024-03-18T14:27:18Z")
Hi @LindseyKM25, Just to confirm, which features exactly are you expecting to show up? Could you give one or two examples? Best regards ---
**Author:** ![LindseyKM25](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lindseykm25/32/201984_2.png) [@LindseyKM25](https://community.hubspot.com/u/LindseyKM25)\ **Post date:** [March 18, 2024, 2:41pm UTC](https://community.hubspot.com/t/purchased-starter-plan-and-its-not-enabled/102811/3 "2024-03-18T14:41:18Z")
More than 5 templates (which is still saying to upgrade to starter to get) and more tracking… ---
**Author:** ![LindseyKM25](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lindseykm25/32/201984_2.png) [@LindseyKM25](https://community.hubspot.com/u/LindseyKM25)\ **Post date:** [March 18, 2024, 2:45pm UTC](https://community.hubspot.com/t/purchased-starter-plan-and-its-not-enabled/102811/4 "2024-03-18T14:45:05Z")
Ive logged in logged out. tried loggin in with different browser. Tried clearing cookies… This is frustrating. ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [March 18, 2024, 2:45pm UTC](https://community.hubspot.com/t/purchased-starter-plan-and-its-not-enabled/102811/5 "2024-03-18T14:45:18Z")
@LindseyKM25 which HubSpot Starter subscription exactly did you purchase? (Marketing, Sales, Service, Operations, CMS…?) ---
**Author:** ![LindseyKM25](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lindseykm25/32/201984_2.png) [@LindseyKM25](https://community.hubspot.com/u/LindseyKM25)\ **Post date:** [March 18, 2024, 2:49pm UTC](https://community.hubspot.com/t/purchased-starter-plan-and-its-not-enabled/102811/6 "2024-03-18T14:49:16Z")
Marketing, was that not the right one? ---
**Author:** ![LindseyKM25](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lindseykm25/32/201984_2.png) [@LindseyKM25](https://community.hubspot.com/u/LindseyKM25)\ **Post date:** [March 18, 2024, 2:51pm UTC](https://community.hubspot.com/t/purchased-starter-plan-and-its-not-enabled/102811/7 "2024-03-18T14:51:17Z")
If not, how or who would you suggest I talk to to get it switched to the right one? ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [March 18, 2024, 2:54pm UTC](https://community.hubspot.com/t/purchased-starter-plan-and-its-not-enabled/102811/8 "2024-03-18T14:54:48Z")
@LindseyKM25 there isn’t so much a wrong or a right one, but the features differ between each hub - and the increased template limit is part of the Sales Hub Starter and Service Hub Starter, not however Marketing Hub Starter. Here are the options to manage your subscriptions: [Manage your HubSpot subscription](https://knowledge.hubspot.com/account/manage-your-hubspot-subscription) If that doesn’t get you anywhere, I’d recommend reaching out to HubSpot support: [https://help.hubspot.com/](https://help.hubspot.com/) (scroll down to “Contact support”) ---
**Author:** ![LindseyKM25](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lindseykm25/32/201984_2.png) [@LindseyKM25](https://community.hubspot.com/u/LindseyKM25)\ **Post date:** [March 18, 2024, 2:58pm UTC](https://community.hubspot.com/t/purchased-starter-plan-and-its-not-enabled/102811/9 "2024-03-18T14:58:46Z")
![Screenshot 2024-03-18 at 10.57.06 AM.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/9/3/9309d8ec3f322a9c83d0d969f82029113eb73584.jpeg) ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [March 18, 2024, 3:01pm UTC](https://community.hubspot.com/t/purchased-starter-plan-and-its-not-enabled/102811/10 "2024-03-18T15:01:05Z")
@LindseyKM25 I’m not sure what that is telling me (?) This looks like the starter suite, you just said that you purchased Marketing Hub Starter. ---
**Author:** ![LindseyKM25](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lindseykm25/32/201984_2.png) [@LindseyKM25](https://community.hubspot.com/u/LindseyKM25)\ **Post date:** [March 18, 2024, 3:25pm UTC](https://community.hubspot.com/t/purchased-starter-plan-and-its-not-enabled/102811/11 "2024-03-18T15:25:04Z")
I think IM learning I THOUGHT I had bought the suit but got the Marketing.. I am working to talk to sales and get it switched. SO confusing. ---
**Author:** ![LindseyKM25](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lindseykm25/32/201984_2.png) [@LindseyKM25](https://community.hubspot.com/u/LindseyKM25)\ **Post date:** [March 18, 2024, 3:02pm UTC](https://community.hubspot.com/t/purchased-starter-plan-and-its-not-enabled/102811/12 "2024-03-18T15:02:28Z")
This is waht I purchased. it includes it all. so I am confused ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [March 18, 2024, 3:03pm UTC](https://community.hubspot.com/t/purchased-starter-plan-and-its-not-enabled/102811/13 "2024-03-18T15:03:53Z")
@LindseyKM25 what exactly does the accounts and billing page say? [Manage your HubSpot subscription](https://knowledge.hubspot.com/account/manage-your-hubspot-subscription)