Published Landing Page Link Doesn’t Work in HubSpot

Marketing & Content Hub Blog, Website & Page Publishing
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1

Hi,
I published my landing page days ago using Hubspot’s domain but the link still doesn’t work. I can open it with the preview but I get an error if it opens in another tab.

This is the error message I got:

error.png
error.png908×562 33.4 KB

Here’s what I’ve already tried:
-opened the link in incognito
-checked the URL slug for issues
-confirmed that the page is published
-tested other landing pages (could not open any in another tab)

Would appreciate any help in resolving this. Thanks

2

This error is usually not about the landing page itself it’s a domain/SSL issue.

Since even other HubSpot landing pages are not opening, the problem is almost certainly at the domain level.

Quick checks to fix it:

  1. Go to HubSpot → Settings → Domains & URLs
  2. Check if your domain shows SSL active
  3. If SSL is pending or failed, the HTTPS connection will break (this causes “secure connection” error)
  4. Make sure you are using the correct published domain (not an old or wrong subdomain)

What you’re seeing is expected when SSL is not fully working or DNS changes haven’t fully propagated.

So the page is fine the connection to the domain is what needs fixing.

3

Hi fakhruddiin,

Thanks for the response!

This is what I see under the domains section. I believe it’s active and connected. Neither the first or second domains listed in the image work.

page.png
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4

@aw22 I can access your “homepage” of the domain itself, just hitting a 404 as I’m assuming there is no content published there yet. So unless you’ve solved this already and just not posted an update, my guess is that it’s a local issue.

It could be a matter of your network, VPN, running an old OS version or browser misinterpreting the SSL certificate and marking it as insecure. There are some techy solutions to reset and test. In your shoes I’d do a Google search for this after confirming with someone that they can access the website and page URLs of published pages.

JasmineOejbro_1-1779215529021.png
JasmineOejbro_1-1779215529021.png584×857 37.4 KB

5

Thank you! I switched my network to mobile data on my laptop and it worked. I’m not sure why my home wifi had an issue.

6

Hey @aw22,
Thanks for following up here!
I’d like to tag in some Community experts to see what other suggestions they may have to troubleshoot this unexpected error. @Humashankar, @Markestac, and @Anton - any idea why this still wouldn’t load despite @aw22’s domains being connected?
Shane, Senior Community Moderator

7

Hi @fakhruddiin

HubSpot uses Google Trust Services for SSL certificates. If your root domain has a CAA record that doesn’t include pki.goog, SSL provisioning will fail.

To learn more - SSL and domain security in HubSpot

Best Regards

8

thanks