# Property disappeared - help **URL:** \ **Category:** Lists, Lead Scoring & Workflows\ **Tags:** lists, object\ **Created:** [March 14, 2019, 2:20pm UTC](https://community.hubspot.com/t/property-disappeared-help/13510 "2019-03-14T14:20:14Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![tibo-arrivage](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tibo-arrivage/32/14279_2.png) [@tibo-arrivage](https://community.hubspot.com/u/tibo-arrivage)\ **Post date:** [March 14, 2019, 2:20pm UTC](https://community.hubspot.com/t/property-disappeared-help/13510/1 "2019-03-14T14:20:14Z")
Hi everyone, We lost our main user category segmenting property. I am assuming this went out when we deleted the user that created it. Is that something possible? Is there a way to get it back and restored somehow? Thanks, Thibault ---
**Author:** ![MFrankJohnson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mfrankjohnson/32/22490_2.png) [@MFrankJohnson](https://community.hubspot.com/u/MFrankJohnson)\ **Post date:** [March 14, 2019, 2:39pm UTC](https://community.hubspot.com/t/property-disappeared-help/13510/2 "2019-03-14T14:39:44Z")
Not sure what your “main user category segmenting property” is, but no HubSpot properties are normally deleted as part of the HubSpot User deletion process. That would be a HUGE fail. What version of HubSpot are you using? Have you reached out to HubSpot Support for help with your missing property? ---
**Author:** ![tibo-arrivage](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tibo-arrivage/32/14279_2.png) [@tibo-arrivage](https://community.hubspot.com/u/tibo-arrivage)\ **Post date:** [March 14, 2019, 2:52pm UTC](https://community.hubspot.com/t/property-disappeared-help/13510/3 "2019-03-14T14:52:20Z")
Hi Frank and thanks for your answer. This is what I assume too but can not find how that contact property would have been deleted… main user category is the way we organize contact: vendor, buyer, partner, etc… This was our only property creating segmentation. I am with the free version and have no access to support. Thibault ---
**Author:** ![MFrankJohnson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mfrankjohnson/32/22490_2.png) [@MFrankJohnson](https://community.hubspot.com/u/MFrankJohnson)\ **Post date:** [March 14, 2019, 3:00pm UTC](https://community.hubspot.com/t/property-disappeared-help/13510/4 "2019-03-14T15:00:30Z")
Understood. HubSpot User’s on free tiers have access to support here in the HubSpot Community. That includes support from both official HubSpotters (employees of HubSpot) and from non-HubSpotter Orange People (like us). 🙂 One solution may be to simply re-create the missing Contact property. Usually, the original data comes back with it. We hesitate to recommend this solution without seeing what’s going on inside your particular portal -- only HubSpot Support can do that unless you specifically grant access otherwise. We’ve pinged HubSpot Support to follow-up with your request. Good luck on your project. cc: [@jennysowyrda](https://community.hubspot.com/t5/user/viewprofilepage/user-id/3685) Best, Frank Chief HubSpot Consultant * * * * * * ![hubspot-solutions-signature-mfrankjohnson-v05.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/7/27f33a2557b556a36da15be33d54ef60513d59ef.png) * * * [MFrankJohnson.com](https://www.mfrankjohnson.com/?utm_source=hs-forum) | [_Perfect HubSpot_ Series](https://mfrankjohnson.com/blogs/marketing-lab/tagged/_featured/?utm_source=hs-forum) | [Connect on LinkedIn](https://www.LinkedIn.com/in/mfjlabs) _ **Help find posts quickly … accept this solution now.** _ ---
**Author:** ![tibo-arrivage](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tibo-arrivage/32/14279_2.png) [@tibo-arrivage](https://community.hubspot.com/u/tibo-arrivage)\ **Post date:** [March 14, 2019, 3:26pm UTC](https://community.hubspot.com/t/property-disappeared-help/13510/5 "2019-03-14T15:26:39Z")
Thanks Frank for all clarifications, I am a newbie here. The missing property did include many types/segments so I am a bit skeptical on the fact they will all come back. Any hubspot official around here to help? Best, ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [March 15, 2019, 1:17pm UTC](https://community.hubspot.com/t/property-disappeared-help/13510/6 "2019-03-15T13:17:28Z")
Hi @tibo-arrivage, @MFrankJohnson is correct; if you recreate the property using the same **internal value** as the original property, the information will come back 🙂 Thanks, Jenny ---
**Author:** ![tibo-arrivage](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tibo-arrivage/32/14279_2.png) [@tibo-arrivage](https://community.hubspot.com/u/tibo-arrivage)\ **Post date:** [March 15, 2019, 2:47pm UTC](https://community.hubspot.com/t/property-disappeared-help/13510/7 "2019-03-15T14:47:02Z")
Great, thanks Jenny, it works ! I had some difficulties to find the precise name of the field (french accents are not helping). If that help someone in future: I got to find it back with error message from zappier not matching fields properly. Best, Thibault ---
**Author:** ![MFrankJohnson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mfrankjohnson/32/22490_2.png) [@MFrankJohnson](https://community.hubspot.com/u/MFrankJohnson)\ **Post date:** [March 15, 2019, 2:52pm UTC](https://community.hubspot.com/t/property-disappeared-help/13510/8 "2019-03-15T14:52:42Z")
This is EXCELLENT news @tibo-arrivage … please accept as solved!